Privacy Policy

1. Introduction

LevelPlayingHub ("we," "us," or "our") is dedicated to maintaining the privacy of your personal information. This Privacy Policy outlines our practices for gathering, utilizing, disclosing, and safeguarding your information when you access our website levelplayinghub.sbs or use our yacht charter services.

By engaging with our services, you are consenting to the data handling procedures depicted in this policy. This policy is in full compliance with the relevant privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), along with other applicable privacy laws in Canada.

2. Information We Collect

2.1 Personal Information

We gather personal data that you willingly supply to us when:

• Reserving a yacht charter
• Reaching out to us via our website or by telephone
• Signing up for newsletter updates
• Completing forms on our webpage
• Taking part in polls or special promotions

Such information may encompass:

• Your name and contact details (email, telephone, physical address)
• Payment details (handled securely through external service providers)
• Preferences and specifications for charters
• Contact information for emergencies
• Special dietary needs or health-related information (if shared)

2.2 Automatically Collected Information

Information is automatically collected about your device and usage when you navigate through our webpage, such as:

• IP addresses and geographical data
• Type and version of web browser
• Visited pages and duration of site visits
• Sites from which you were referred
• Technical specifics of your device (model, screen resolution, etc.)

2.3 Cookies and Tracking Technologies

For an optimized user experience on our site, we use cookies and related tracking mechanisms. These aid us in:

• Storing your preferences
• Analyzing site performance and user engagement
• Offering tailored content
• Enhancing our services

Cookie preferences can be managed through your web browser settings or via our cookie consent pop-up.

3. How We Use Your Information

The information we collect is utilized for several reasons including:

• Service Provision: To fulfill yacht charter services, manage bookings, and maintain communication regarding your reservations
• Client Assistance: To address your questions and provide needed support
• Processing Transactions: To carry out payment transactions and manage finances
• Security Measures: To guarantee operation security and prevent deceitful activities
• Promotional Activities: To send you marketing materials and updates, subject to your consent
• Web Enhancement: To evaluate usage data and refine our website's functionality
• Adhering to the Law: To abide by valid legal requirements and regulations

4. Information Sharing and Disclosure

Your personal data is not sold, exchanged, or leased to external entities. However, we might share your information in these scenarios:

4.1 Service Vendors

We may transfer information to dependable third-party providers who support us in various services including processing payments, website operations, email marketing, performance analysis, and client service.

4.2 Legal Obligations

Under the law, or in the face of legal proceedings, court mandates, emergencies, or fraud investigations, your data might be disclosed.

4.3 Corporate Events

In case of a merger, acquisition, or asset sale of the business, it is possible that your data will be transferred as part of the transaction.

5. Data Security

To protect your personal data from unsanctioned access, changes, exposure, or destruction, we have put in place fitting technical and organizational methods. These include encryption, secure servers, controlled access, ongoing assessments, and training programs for employees.

Even with these measures in place, we cannot fully ensure the complete security of your personal information against all potential risks.

6. Data Retention

We retain your personal data only for as long as it is necessary for the objectives it was collected for or as mandated by legal regulations. Typical retention periods include:

• Charter bookings: 7 years (for tax/legal reasons)
• Marketing communications: until you unsubscribe or request deletion
• Web analytics data: 24 months
• Client assistance records: 3 years subsequent to the last interaction

7. Your Rights and Choices

Your rights cover the ability to request access, amends, elimination (in line with legal constraints), portability, and the choice to opt out of marketing and control over cookies. To exercise these rights, please get in touch with us through the provided details.

8. Third-Party Services

8.1 Google Analytics

Google Analytics is utilized to assess website usage. Opting out is possible through the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Platforms

Our site may offer links to social media platforms, which have their individual privacy guidelines.

8.3 Payment Processors

Transactions are facilitated by third-party processors that are compliant with the Payment Card Industry Data Security Standard (PCI DSS).

9. International Data Transfers

Your data may be moved to and processed in nations other than Germany, with proper safeguards in place as per the applicable privacy legislations.

10. Children’s Privacy

Our offerings are not intended for children below the age of 13, and we do not knowingly collect their information. If you suspect that a child has provided us with their data, contact us promptly.

11. Privacy Policy Updates

Amendments to this Privacy Policy may occur to reflect any changes in our practices or as demanded by legal adjustments. We will notify you by updating the policy on our website, reaching out to registered users via email, or through a notice on our site. Continued interaction with our services after such updates assumes your agreement to the changes.

12. Contact Information

If you have inquiries regarding this Privacy Policy or our handling of your data, you may contact us at:

13. Google Ads User Consent Policy Compliance

We are in full compliance with the consent policies of Google Ads. You can modify your cookie and tracking preferences at any time through our cookie settings.